Tag Archives: kindness

Where Did Human Kindness Go? 

February 1st came and so did sunshine. I thought this would make us all smile a bit more and treat each other a bit kinder. Alas, the sunshine didn’t mask an anger that some cannot seem to let go. We wake up daily to news reports (fake or not) about the latest protest – turned riot. We are short if any customer service we are confronted with does not meet up to our expectations. We then take out our frustrations on the individual trying to serve us.
My work involves serving both members, employees and our communities. 

Strike that.  

My work involves serving Steve, Elora, Kevin, Scott, Kristen, Carol, Rob, Denise, Jennifer, Brenda, Joe. (You get the picture)

 

I read in Bryan Kramer’s work that B2B (Business to Business) and B2C (Business to Consumer) service disappearing. Why? Because there is no such thing anymore. Instead, the purest form of service is something that has always been here’ H2H (Human to Human). Where did we lose the human touch of compassion, empathy, listening, and most importantly, caring for each other? This post isn’t about politics. It’s about how we treat each other in every day life. 

In the past 24 hours I’ve seen people posting on company facebook pages using horrific language and blasting something they feel is wrong. The vulgarity and pure hatred spews off the page.

                           
 Bette Midler sings in I Think It’s Going To Rain Today,  

                         Bright before me the signs implore me:

                         Help the needy and show them the way.

                         Human kindness is overflowing,

                         And I think it’s gonna rain today.

We all need to pick up the umbrella for Kindness.  For my work, it’s to focus on our guidelines that help ‘show us the way.’

Consumers Credit Union has social media posting guidelines. The guidelines help us all (members and TEAM) help each other. The guidelines are below. If we fall in the “NO” categories we will remove posts and we will send private messages why posts removed. If we fall into the “Yes” categories we will all have a much calmer, nicer day. 

  • No Vulgarity
  • No Name calling 
  • No Naming an Individual rudely 
  • No account information 

————————-

  •  Yes ask for help
  •  Yes make us all smile
  •  Yes tell us what helps YOU succeed
  •  Yes be kind

Technology can be a divider creating the opportunity to bully. Technology can also be a bridge creating the opportunity to connect and improve lives.

I choose the latter. And I like the term #H2H in day to day living. #Human2Human. Isn’t it interesting the word Humankind is full of Human and Kind 🙂 Let’s all try in our everyday interactions to #SimplyBeKind.

To read Bryan’s book link here:   http://www.bryankramer.com/there-is-no-more-b2b-or-b2c-its-human-to-human-h2h

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Full Screen Life

I just read a blog focusing on the fact that there is no such thing as a “balanced” work / home life.  The blogger went on to say that if you don’t like what you do- change. The remarks to the blogger were the most eye-opening for me.  They referred to the writer as “pompous” and “unrealistic” and focused on negativity in the workplace with no hope in sight.   I thought of the below post written in 2012.  The same holds true today – except we are now packing up our 5th of 6 kids to head to college (YEAH!)   It’s easy to become negative.  It’s easy to get into a rut at work or home and feel you are a hamster on a wheel.  It’s hard to pick up your spirits if they are down and look at the big picture.
A full screen view of Lake Michigan, Holland State Park
A full screen view of Lake Michigan, Holland State Park
Last night we went to Holland, Michigan to see Lake Michigan.  We shopped in town, relaxed at dinner, watched a sunset and ended the night with Ice Cream. It captured the meaning of a “Full Screen Life” as listed below.   Enjoy!

 

 September 2012:

I’ve been spending the morning preparing for a cleaning out of now college freshman Emily’s bedroom.

She did a great job packing and sorting.   The left behind is her childhood memories that will be stored away until she’s ready to re-open the fun in her own home someday.

 

My Sunday’s are often spent preparing.  I indulge myself with readings all morning  while I ponder the task list in front of me.  Today’s task that looms ahead is one that is exciting and yet melancholic at the same time.  Two of the articles I read hit home with me today as I prepare for the challenge:

 

The first is from http://zenhabits.net/ and it explains how we need to begin living a Full Screen Life.

 

In it author Leo Babauta explains how we often are doing two to three or four things at once:

 

“We’re doing one work task while trying to stay on top of email, text messages and social media. We’re talking with a friend while seeing what we’re missing on Facebook and Instagram. We’re eating while planning. Making love while thinking about work.”  Babauta shares his concept on living a “Full Screen Life” by focusing only on the one task you are doing.  If you are engaging in a discussion with your daughter – don’t think about work – truly engage in the moment with your daughter.   He showcases how to do this and encourages practice.

 

The second reading came from a review on Gretchen Rubin’s new book,  Happier at Home:  ”Kiss More, Jump More, Abandon a Project, Read Samuel Johnson and My Other Experiences in the Practice of Everyday Life.’   Rubin dedicated a school year to making her home a place of greater simplicity, comfort and love.  I would love this book as a Christmas Gift (Hint Hint) and in the meantime have reviewed the reviewer and know that Rubin is on to something.  (‘Happier at Home: Kiss More, Jump More, Abandon a Project, Read Samuel Johnson, and My Other Experiments in the Practice of Everyday Life’ by Gretchen Rubin http://mymindonbooks.com/?p=6142)

 

Perhaps it is because our home has gone from a loud and open door place where 6 kids introduced us to every form of friend and foe into a quieter more grown up house with two teenagers who rarely fight and revel in playing games with their ol’ Mom and Dad.  Perhaps it’s because I’m about to clean out a post-high school girl room and bring more space to what was once a very overcrowded home while celebrating another pretty successful push from the nest.  Either way the two readings that I came across today I believe did not show up by accident.

 

The funny thing is – when you are in the midst of the madness of raising kids and raising career goals is when you really need to live a Full Screen Happy Life.  Don’t get me wrong. I’m not in any way thinking my life was not full and happy –  I am saying there is comfort in intentional happiness and full attention at work and home.

 

I’m excited and humbled at this juncture in our lives.  My work is compelling, challenging and just plain fun.  My life is less stressed with school activities and more open to new learnings and opportunities.  I’m taking the two readings from today and combining them at work and home.  Get ready to practice with me…. let’s jump into a Full Screen Happy Life!

 

Tip #1 for Full Screen Happy Life:    Cards, Dice and Game Boards belong on every table – both office and home – not hidden in closets or drawers!

This Rose Smells of GREAT Customer Service!

It begins with jewelry.  Jewelry is my friend and I like to keep mine in good shape all the while being a bit tough on my prime pieces.  When I began with Consumers Credit Union there was a tiny yellow house located near our office with a sign out front  – Rose Jewelers.

A smile as genuine as his service!
A smile as genuine as his service!

I walked into the jewelry store to meet Jim.  This was nearly 3 years ago and he was not feeling well.  Despite being under the weather, he treated me with kindness and I was amazed at his skills and his care (and his repair prices were right up my alley too!)

He asked about me, since I was a new face, and I explained I was the new Chief Marketing Officer of Consumers Credit Union.  Jim then beamed and said , “I was just thinking of switching to your bank, because I’m fed up with fees.”

I immediately took his card and said our business services team would be in touch.  Fast Forward 3 years and a few visits later  (Thanks hubby Rob for always keeping me in BLING) I stop by today to drop a few pieces off for repair.   Jim smiles and we chat a bit about vacation and how his life is going.  I thank him for his quick and painless service to my pocketbook.  He laughed and mentioned a woman who was in the month before and this is his story:

A woman came in to Rose Jewelers during a snow storm and  was charged $10.00 for a repair.   She pulled cash out of her pocket she was dismayed to only find $8.00 in her pocket.  She exclaimed, “Jim I know I had a $20!”  He said – no worries catch me next time and took the $8.00.     Last week the snow melted (finally) in Michigan.  Jim was walking to his truck after work and there on the ground was a $20.00 bill.   Jim went back into the store and called his customer to let her know he found her $20.00! He told her to come and get it! 

Once Jim told me this I grinned ear to ear.  I said, “Jim – that’s why you are such a valued member! You live and breath customer service – you are our member/owner and we thrive on your integrity!”

There are so many “Jim’s” out there!  To all of you who are touched by our member service teams every day, tell us your stories.  Let us know through Success@ConsumersCU.org how customer service has impacted your life or how YOU have made a difference in others lives.

We all can make someone’s day a bit brighter.  It may not be that exact day, it may be a month later when the snow melts , but we CAN brighten a person’s day just by taking that one extra step of servant leadership.