Tag Archives: coacing

12 Lessons Learned from #IntegrityCoaching

This morning I attended the graduating class for our Integrity coaching program @ConsumersCU.  

Michele, Julie, Aashna, Carmela, Lori, Stephanie all presented their learnings from the 2 month program.  I went through Integrity Coaching when I began 5 years ago and it was awesome to re-engage with the steps that build and reinforce leadership skills.

 There are bookends to the 5 Integrity Coaching steps:  Planning for the Coaching and Follow-Up/Accountability must wrap around each of the steps below: 

•Ask

•Listen

•Coach

•Praise

•Challenge


Graduates today focused on their greatest take aways from each step of Integrity Coaching. 

1) Listen without judging.   Strengthen your  leadership skills by opening up and listening.  

2) Ask open-ended follow up questions versus telling someone what you think they could or should do.  
3) The best way to help someone change their behavior is to understand it first.

4) Reward behavior you like to see in your team.

5) Delegation is a critical part of leadership skills. Allow others to learn and follow your lead, then let them take the lead themselves.

6) Leadership is a work in progress. We all need to work daily to enhance our leadership skills. 

7)  Say the word ‘challenge‘ when coaching.  “I challenge you to …. I challenge myself to….”  (And then hold yourself and other accountable) 

8) Know that leadership is challenging in itself. Work to make each day a great one and learn from the past.  

9)  Make time to be involved and present with your team.  Roll up your sleeves

10) Coaching doesn’t have to be formal.  Practice  “in the moment” coaching style. 

11) Create an agenda for every coaching session including Ask | Listen | Coach | Praise | Challenge

12) Tell your team when they do great things. Don’t be shy.  It makes encouraging improvements easier.
Integrity Coaching is a part of our learning at Consumers Credit Union.  The title explains the results. When you coach with integrity everyone wins.