This morning I attended the graduating class for our Integrity coaching program @ConsumersCU.
Michele, Julie, Aashna, Carmela, Lori, Stephanie all presented their learnings from the 2 month program. I went through Integrity Coaching when I began 5 years ago and it was awesome to re-engage with the steps that build and reinforce leadership skills.
There are bookends to the 5 Integrity Coaching steps: Planning for the Coaching and Follow-Up/Accountability must wrap around each of the steps below:
Graduates today focused on their greatest take aways from each step of Integrity Coaching.
1) Listen without judging. Strengthen your leadership skills by opening up and listening.
2) Ask open-ended follow up questions versus telling someone what you think they could or should do.
3) The best way to help someone change their behavior is to understand it first.
4) Reward behavior you like to see in your team.
5) Delegation is a critical part of leadership skills. Allow others to learn and follow your lead, then let them take the lead themselves.
6) Leadership is a work in progress. We all need to work daily to enhance our leadership skills.
7) Say the word ‘challenge‘ when coaching. “I challenge you to …. I challenge myself to….” (And then hold yourself and other accountable)
8) Know that leadership is challenging in itself. Work to make each day a great one and learn from the past.
9) Make time to be involved and present with your team. Roll up your sleeves
10) Coaching doesn’t have to be formal. Practice “in the moment” coaching style.
11) Create an agenda for every coaching session including Ask | Listen | Coach | Praise | Challenge
12) Tell your team when they do great things. Don’t be shy. It makes encouraging improvements easier.
Integrity Coaching is a part of our learning at Consumers Credit Union. The title explains the results. When you coach with integrity everyone wins.
February 1st came and so did sunshine. I thought this would make us all smile a bit more and treat each other a bit kinder. Alas, the sunshine didn’t mask an anger that some cannot seem to let go. We wake up daily to news reports (fake or not) about the latest protest – turned riot. We are short if any customer service we are confronted with does not meet up to our expectations. We then take out our frustrations on the individual trying to serve us.
My work involves serving both members, employees and our communities.
My work involves serving Steve, Elora, Kevin, Scott, Kristen, Carol, Rob, Denise, Jennifer, Brenda, Joe. (You get the picture)
I read in Bryan Kramer’s work that B2B (Business to Business) and B2C (Business to Consumer) service disappearing. Why? Because there is no such thing anymore. Instead, the purest form of service is something that has always been here’ H2H (Human to Human). Where did we lose the human touch of compassion, empathy, listening, and most importantly, caring for each other? This post isn’t about politics. It’s about how we treat each other in every day life.
In the past 24 hours I’ve seen people posting on company facebook pages using horrific language and blasting something they feel is wrong. The vulgarity and pure hatred spews off the page.
Bette Midler sings in I Think It’s Going To Rain Today,
Bright before me the signs implore me:
Help the needy and show them the way.
Human kindness is overflowing,
And I think it’s gonna rain today.
We all need to pick up the umbrella for Kindness. For my work, it’s to focus on our guidelines that help ‘show us the way.’
Consumers Credit Union has social media posting guidelines. The guidelines help us all (members and TEAM) help each other. The guidelines are below. If we fall in the “NO” categories we will remove posts and we will send private messages why posts removed. If we fall into the “Yes” categories we will all have a much calmer, nicer day.
No Name calling
No Naming an Individual rudely
No account information
Yes ask for help
Yes make us all smile
Yes tell us what helps YOU succeed
Yes be kind
Technology can be a divider creating the opportunity to bully. Technology can also be a bridge creating the opportunity to connect and improve lives.
I choose the latter. And I like the term #H2H in day to day living. #Human2Human. Isn’t it interesting the word Humankind is full of Human and Kind 🙂 Let’s all try in our everyday interactions to #SimplyBeKind.
The story goes like this. A brother new to college takes his little sister (a year younger and still in High School) to meet his college friends on campus. Before leaving for the evening they create a code word. The code word is Asparagus.
Asparagus is spoken when the sister feels uncomfortable and is in need of “rescue” from dull or overbearing conversations.
Asparagus is mouthed when the brother feels it’s time to be pulled from a group he may have visited with a bit too long.
Asparagus is shouted when the sister and brother want to support each other in a new environment or just plain laugh for no particular reason.
The code word and the decision to create it was told at lunch the next day. With infectious laughter both brother and sister told one story after another on how Asparagus was used and the results that transpired.
Code Word: #Asparagus. What a simple concept to help us create synergy, trust and team work.
What code word can we create that will synergize our workflow?
Before we begin, let me say under no circumstances do I stand upon my high horse and say I do not do the following items in the list. I do. I apologize to my Mom and my Mom-In-Law for slipping and sliding down the slippery slope.
But here is my list for my kids (and nieces/nephews/kids who call me Mom) to make this MOM REALLY Happy on Mother’s Day and beyond:
1) Quit Swearing. Profanity is a bad habit. It’s bad enough when you say swear words out loud but when you intentionally use them in writing, go wash your mouth AND hands. Better yet take a shower.
2) Use table manners. It is NOT ok to belch at dinner. Ever. Laughing after is not OK either. It’s gross. (Note I didn’t say belch, period – I said at dinner – I’m not that naive.)
3) Spell Check. You have had an awesome education (or are in the process of completing one) Please check your spelling when posting, writing, texting, applying for jobs..etc., etc.,
4) ANSWER A TEXT. Your parents know you are answering texts to those you love or are stalking. Please answer your text to your parents immediately. This is a non negotiable. If your parents don’t have texts – and they call you, CALL THEM BACK. It’s simple.
5) Leave the room you we’re just in a little better than when you came in. If you find trash, empty glasses, etc., pick it up and throw it all away. Don’t make it worse by thinking “It’s already dirty .. I’ll leave it for XXX to handle.” XXX is often MOM and MOM will revert to #1 which is a habit we are trying to break.
6) Don’t go a day without communicating. It may be a “HI” in a text, (remember answer texts) or a hug as you out the door; a phone call or a “like” on Facebook if you still “do” facebook. Just touch base every day.
7) Be Honest. No matter what.
8) Read. Every day read something new. (Not the back of a cereal box) Read something from the internet, or (GASP A NOVEL) and share your newfound wisdom. Don’t EVER stop learning.
9) Learn to love naps.
10) Play Games and LOL every day. EVERY DAY. Not once a week or “I’ll get to it” – play a game every single day with someone you love. Your will then Laugh – and laughter makes the world go round.
Happy Mother’s Day To ME! I have learned from the BEST. Game Night starts at 8 PM EST, gather round!
What are all of those symbols doing showing up in my Facebook posts? Don’t people know how to write a normal sentence anymore?
Here are two examples:
Do you know what the above two words mean? In social networks they are clear “directions” for posts and writings.
So what IS a hashtag anyway?
Growing up, we called a hashtag symbol a pound symbol and it looked like this: # It was also known as the number sign above the 3 on the keyboard.
In my school days an “at” symbol was the curly-que and was fun to doodle while avoiding homework. Did you know there is not a real name for the “at” symbol other than “at.” How cool is that?
Today the Hashtag # and At @ symbols have taken on new meaning. Their meaning is very simple:
# = Topic
@ = Name
That’s it. Nothing more simple than that. When you are networking socially the #hashtag and @at symbols are ways of communicating. Knowing how and why they are used help us in our career, school and daily life.
I was honored to be invited to present at the #NetworkingDivas conference to share how to use hashtags.
Note I used a # hashtag symbol before #NetworkingDivas. I did this intentionally as a form of thanks, recognition and later allowing me to search for content by awesome women and men who encourage networking at all levels. Recently, I attended the #Filene Research and Design Colloquium. When I’m ready to read all of the posts/links/notes about the conference I’ll only have to “search” #Filine to connect to great thought leaders.
Let’s start with the # symbol and then take a deep dive into the @symbol.
When you see a # in front of a word on twitter, facebook or any other social media network you are seeing what someone placed as a “remember” or a “trend” word to remember. I’m writing this blog on #TBT. On Thursdays you may see quite a bit of “old photos” and #TBT in the copy of the caption. That means Throw Back Thursday. #TBT is just one of the hashtags that people use to indicate they are part of the “fun” of the concept of sharing old photos.
Use Hashtags To Meet / Friend/ Follow People
I learned of a teenager who wanted to have lots of followers on #Instagram. The photo sharing social network is big on hashtags. You may see 10 – 20 hashtags ini a post. This teenager googled (searched) the top 10 Hashtags on Instagram and began using every one in every photo even if it had nothing to do with the photo. She instantly saw many followers appear in her network.
The above isn’t something I recommend but it showcases how you can have more people “see” your posts based on the hashtags you choose. Hashtags also allow you to find people that share your same passions for work and hobbies. Use Hashtags To Make People Smile
I remember when my husband sent a hashtag to our group family text. It was the first time we ever saw him use a hashtag. #ForgotMilk. We all texted back and forth about his newfound abilities and we #lol (laughed out loud). Hashtags have the ability to make you smile, think, ponder, and scratch your head. My friend sent me a #WCW text. I had no idea what it was. I asked her and she said it was #WCW and #MCM. They mean: #Women Crush Wednesday and #Man Crush Monday. I smiled big when she said she and her daughters send them all the time. How cool that I was a friend who received one!
Other #Hashtags that are seen often and can help you connect with others:
#MM = Mention Monday – Shows you recognize the talent/like a post
#WW = Writer Wednesday – Shows you recognize talented blogger/writers
#FF = Follow Friday – Gives you @Names of people to follow /friend
Use Hashtags to Research and Search
If there is one thing that hashtags do for us that is a game changer, especially on twitter, is they allow us to search in realtime. If you search on Google you may find documents a decade old that come to the forefront of your results. If you search on Twitter you will find tweets and links to articles and authors that are real time. Searching and Researching is an invaluable tool for anyone in all walks of life. We never stop learning. Why not learn from the most recently published articles as well as the tried and true? You don’t need to have thousands of followers to do searches- that’s the beauty!
Want to know trending #hashtags? Here’s a GREAT site with the top ones!
You’ll be happy to know the top five are #AWESOME words:
#Love #InstaGood #Me #Like #Follow. Why is everyone @ChangingNames?
@ = Name
Whenever you see an @ in front of a word that is the person’s name on social networks. My name on twitter is @MojoCMO. It means Mom Johnson of Six Cool Kids and CMO (Chief Marketing Officer) You can make your name your own clever one or your own birthright name. (popular names are often taken -and why you may see numbers following the name) @RobJohnson1241
When you see a lot of @Name, @Name, @Name in a row, it’s often a sign of regocnition. Example, if you see:
The above means HEY I LOVE MY DAUGHTERS! It’s my four daughters Twitter names with the #ILY (I Love You)
# = Topic
Social is here to stay. It’s always been with us, we now have more tools to use to stay connected.
April 14 – 17 we celebrate these connections with Kalamazoo Social Media Week. #KzooSMWeek. We’ll highlight amazing marketing talent that exists in our community. @ConsumersCU is proud to sponsor the awards to showcase the industry leaders who exemplify the best practices and strategies that we all strive to attain. From awards to a really cool Social Media Scavenger Hunt and a Small Business Lunch and Learn with @MoJoCMO! Details coming soon – link to the award nominations: http://www.kzoosmweek.com/