By Monday our new home for Consumers corporate will be #TheGroves. We have been packing and moving for the past month. Planning has been in the works for over 3 years. The organization by our team has been incredible. From Operations to Training to Human Resources, IT, well the list goes on and on. No team has not pitched in. What I have been most impressed with is how many times “May I Help You?” “Hey Need A Hand?” “Can I Get The Door” has been echoing through offices all through @ConsumersCU.
I personally have had 47 requests to help me as I packed and moved items. 47 in 3 days. I began counting when I realized my workload was sure going to be a lot lighter thanks to an amazing group of individuals who follow through on “May I Help You?” From staff to contractors on site, no one sits idly by without a genuine smile appearing and an offer to help.
An email went out asking for assistance on phones as the Call Team transferred to our new home. 5 YES responses came in 10 seconds from our offices all across West Michigan. Within 5 minutes coverage was complete.
Our culture is shining this week as we move into our new home thanks to four simple words, “May I Help You?”
Sometimes we get so busy we forget the little impact those four words have. Let’s take them out into the world!