Category Archives: kindness

May I Help You?

By Monday our new home for Consumers corporate will be #TheGroves. We have been packing and moving for the past month. Planning has been in the works for over 3 years. The organization by our team has been incredible. From Operations to Training to Human Resources, IT, well the list goes on and on. No team has not pitched in. What I have been most impressed with is how many times “May I Help You?” “Hey Need A Hand?” “Can I Get The Door” has been echoing through offices all through @ConsumersCU.

I personally have had 47 requests to help me as I packed and moved items. 47 in 3 days. I began counting when I realized my workload was sure going to be a lot lighter thanks to an amazing group of individuals who follow through on “May I Help You?” From staff to contractors on site, no one sits idly by without a genuine smile appearing and an offer to help.

An email went out asking for assistance on phones as the Call Team transferred to our new home. 5 YES responses came in 10 seconds from our offices all across West Michigan. Within 5 minutes coverage was complete.

Our culture is shining this week as we move into our new home thanks to four simple words, “May I Help You?”

Sometimes we get so busy we forget the little impact those four words have. Let’s take them out into the world!

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Where Did Human Kindness Go? 

February 1st came and so did sunshine. I thought this would make us all smile a bit more and treat each other a bit kinder. Alas, the sunshine didn’t mask an anger that some cannot seem to let go. We wake up daily to news reports (fake or not) about the latest protest – turned riot. We are short if any customer service we are confronted with does not meet up to our expectations. We then take out our frustrations on the individual trying to serve us.
My work involves serving both members, employees and our communities. 

Strike that.  

My work involves serving Steve, Elora, Kevin, Scott, Kristen, Carol, Rob, Denise, Jennifer, Brenda, Joe. (You get the picture)

 

I read in Bryan Kramer’s work that B2B (Business to Business) and B2C (Business to Consumer) service disappearing. Why? Because there is no such thing anymore. Instead, the purest form of service is something that has always been here’ H2H (Human to Human). Where did we lose the human touch of compassion, empathy, listening, and most importantly, caring for each other? This post isn’t about politics. It’s about how we treat each other in every day life. 

In the past 24 hours I’ve seen people posting on company facebook pages using horrific language and blasting something they feel is wrong. The vulgarity and pure hatred spews off the page.

                           
 Bette Midler sings in I Think It’s Going To Rain Today,  

                         Bright before me the signs implore me:

                         Help the needy and show them the way.

                         Human kindness is overflowing,

                         And I think it’s gonna rain today.

We all need to pick up the umbrella for Kindness.  For my work, it’s to focus on our guidelines that help ‘show us the way.’

Consumers Credit Union has social media posting guidelines. The guidelines help us all (members and TEAM) help each other. The guidelines are below. If we fall in the “NO” categories we will remove posts and we will send private messages why posts removed. If we fall into the “Yes” categories we will all have a much calmer, nicer day. 

  • No Vulgarity
  • No Name calling 
  • No Naming an Individual rudely 
  • No account information 

————————-

  •  Yes ask for help
  •  Yes make us all smile
  •  Yes tell us what helps YOU succeed
  •  Yes be kind

Technology can be a divider creating the opportunity to bully. Technology can also be a bridge creating the opportunity to connect and improve lives.

I choose the latter. And I like the term #H2H in day to day living. #Human2Human. Isn’t it interesting the word Humankind is full of Human and Kind 🙂 Let’s all try in our everyday interactions to #SimplyBeKind.

To read Bryan’s book link here:   http://www.bryankramer.com/there-is-no-more-b2b-or-b2c-its-human-to-human-h2h