All posts by Lynne Jarman-Johnson

I am mom of the 6 coolest kids on the planet. I am the Chief Marketing Officer for Consumers Credit Union. Join me as we help bring a LIVE IT! mentality and financial security to communities, neighbors and you! BPositv!

12 Lessons Learned from #IntegrityCoaching

This morning I attended the graduating class for our Integrity coaching program @ConsumersCU.  

Michele, Julie, Aashna, Carmela, Lori, Stephanie all presented their learnings from the 2 month program.  I went through Integrity Coaching when I began 5 years ago and it was awesome to re-engage with the steps that build and reinforce leadership skills.

 There are bookends to the 5 Integrity Coaching steps:  Planning for the Coaching and Follow-Up/Accountability must wrap around each of the steps below: 

•Ask

•Listen

•Coach

•Praise

•Challenge


Graduates today focused on their greatest take aways from each step of Integrity Coaching. 

1) Listen without judging.   Strengthen your  leadership skills by opening up and listening.  

2) Ask open-ended follow up questions versus telling someone what you think they could or should do.  
3) The best way to help someone change their behavior is to understand it first.

4) Reward behavior you like to see in your team.

5) Delegation is a critical part of leadership skills. Allow others to learn and follow your lead, then let them take the lead themselves.

6) Leadership is a work in progress. We all need to work daily to enhance our leadership skills. 

7)  Say the word ‘challenge‘ when coaching.  “I challenge you to …. I challenge myself to….”  (And then hold yourself and other accountable) 

8) Know that leadership is challenging in itself. Work to make each day a great one and learn from the past.  

9)  Make time to be involved and present with your team.  Roll up your sleeves

10) Coaching doesn’t have to be formal.  Practice  “in the moment” coaching style. 

11) Create an agenda for every coaching session including Ask | Listen | Coach | Praise | Challenge

12) Tell your team when they do great things. Don’t be shy.  It makes encouraging improvements easier.
Integrity Coaching is a part of our learning at Consumers Credit Union.  The title explains the results. When you coach with integrity everyone wins.

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Where Did Human Kindness Go? 

February 1st came and so did sunshine. I thought this would make us all smile a bit more and treat each other a bit kinder. Alas, the sunshine didn’t mask an anger that some cannot seem to let go. We wake up daily to news reports (fake or not) about the latest protest – turned riot. We are short if any customer service we are confronted with does not meet up to our expectations. We then take out our frustrations on the individual trying to serve us.
My work involves serving both members, employees and our communities. 

Strike that.  

My work involves serving Steve, Elora, Kevin, Scott, Kristen, Carol, Rob, Denise, Jennifer, Brenda, Joe. (You get the picture)

 

I read in Bryan Kramer’s work that B2B (Business to Business) and B2C (Business to Consumer) service disappearing. Why? Because there is no such thing anymore. Instead, the purest form of service is something that has always been here’ H2H (Human to Human). Where did we lose the human touch of compassion, empathy, listening, and most importantly, caring for each other? This post isn’t about politics. It’s about how we treat each other in every day life. 

In the past 24 hours I’ve seen people posting on company facebook pages using horrific language and blasting something they feel is wrong. The vulgarity and pure hatred spews off the page.

                           
 Bette Midler sings in I Think It’s Going To Rain Today,  

                         Bright before me the signs implore me:

                         Help the needy and show them the way.

                         Human kindness is overflowing,

                         And I think it’s gonna rain today.

We all need to pick up the umbrella for Kindness.  For my work, it’s to focus on our guidelines that help ‘show us the way.’

Consumers Credit Union has social media posting guidelines. The guidelines help us all (members and TEAM) help each other. The guidelines are below. If we fall in the “NO” categories we will remove posts and we will send private messages why posts removed. If we fall into the “Yes” categories we will all have a much calmer, nicer day. 

  • No Vulgarity
  • No Name calling 
  • No Naming an Individual rudely 
  • No account information 

————————-

  •  Yes ask for help
  •  Yes make us all smile
  •  Yes tell us what helps YOU succeed
  •  Yes be kind

Technology can be a divider creating the opportunity to bully. Technology can also be a bridge creating the opportunity to connect and improve lives.

I choose the latter. And I like the term #H2H in day to day living. #Human2Human. Isn’t it interesting the word Humankind is full of Human and Kind 🙂 Let’s all try in our everyday interactions to #SimplyBeKind.

To read Bryan’s book link here:   http://www.bryankramer.com/there-is-no-more-b2b-or-b2c-its-human-to-human-h2h

Goal to the end of the year:  #SimplyBeKind

Goals to end out the year:
Be kind.  
Be generous.
Don’t react to negativity. 
Don’t overreact.
Bring authentic listening ears to every situation.
Care about others feelings.
Be kinder.
Share joy.
Celebrate with others.
Bring passion to our workplace.
Breath.
Take Time.
Look at stars, moon and sun more often.
Rejoice in the snow that is coming.
Be the Kindest I know how to be.
Love more.
Love deeper.
Understand more.
Be more than I think I can be.
Love on family.
#SimplyBeKind

A Missing Couch Cushion Is Not A Disaster

There are times in life when you need to take a deep breath and realize disasters occur in your brain far more often than real life.  Today I am missing a couch cushion.  It’s not a travesty.  Wait a minute.  It is for me. When you sneak a peek inside my brain you’ll see me begin to panic.  We will triple our household in the next week. All kids are coming home. All hands on deck.

image1

I want to be like those people on TV with linen closets all neat and organized.  I want to have hand towels and matching towels in each guest bedroom.  I want to have guest bedrooms instead of storage units.  I want. I want. I want.

Instead, I have mismatched blankets and clean pillowcases.  I have reclining chairs for beds. I have spots on my carpets and on ceilings (yes ceilings.)   I have a warm home that smells like paint because I “had to paint” the week everyone was arriving.

I also have Love. Love to wrap up any loose ends.  Love the craziness that comes with the preparation of having this house full of love!

Taking Out The Trash Turns Into …..

You will think this is about to be a humorous post. One focusing on how Rob and I take out the trash much more often than we used to. Our six “take-out-the-trashers” have whittled down to one. Mom and Dad often pitch in.

It was my turn. I took out the trash. And on my way down the driveway, with my iPhone flashlight showing me the way in the dark, I became perfectly still.

I couldn’t have walked if I wanted to. My life was there. I was taking out the trash and my heart erupted in joy. Why?

I believe it was because our beautiful home was shining right behind me. Our home that has protected those six children was right there in shadow yet more bright than ever.

Tonight, I took out the trash and brought my life into clear view.

The Code Word is Asparagus. A Simple Idea for Teamwork and Support

Code Word: #Asparagus
Code Word: #Asparagus
The story goes like this. A brother new to college takes his little sister (a year younger and still in High School) to meet his college friends on campus. Before leaving for the evening they create a code word. The code word is Asparagus.

Asparagus is spoken when the sister feels uncomfortable and is in need of “rescue” from dull or overbearing conversations.

Asparagus is mouthed when the brother feels it’s time to be pulled from a group he may have visited with a bit too long.

Asparagus is shouted when the sister and brother want to support each other in a new environment or just plain laugh for no particular reason.

The code word and the decision to create it was told at lunch the next day. With infectious laughter both brother and sister told one story after another on how Asparagus was used and the results that transpired.

Code Word: #Asparagus. What a simple concept to help us create synergy, trust and team work.

What code word can we create that will synergize our workflow?

Code Word: #Asparagus. That’s good enough for me.

Refresh. Reflect. Ramble. Revel. Refresh.

September 1.
Are you as amazed as I am in how that date is looming in our calendars? I filled out paperwork for our last High School student today. Ellie, our Senior, is ready to begin. Whoo boy, do we remember the dreaded “fill out the forms night” we had with 6 kids starting school. What used to take 4 hours now took 10 minutes. Refreshing.

What this brings to the table for a once extremely busy Mom is time. Time to think about the upcoming next stages of life, time to embrace, fear and revel in them all at once. Time on my hands. Precious time to spend with those I love. Time to stop wishing for it to stand still but to live now and love the time I’m in.  As I write this post the picture you see is what I see.  Do you love  the time you are in? Take in the beauty that is in front of you 

My parents always used to say “time goes so fast” and yet when we were younger it felt like an eternity. Ellie our youngest watched her boyfriend fly back to Canada today. Time will be excruciatingly slow for her. I’m watching as our youngest begins her last year of HS and 5 others successfully take flight. Time is ours to grasp at or refreshingly hold close. It’s our choice.

My mind rambles and my words follow.  Why do we get all choked up when we face the upcoming changes  as school year begins?  Is it because of the change itself? The long days of Summer close in on us like a blanket of fog.  Is the feeling suffocating or soothing?  For me, the reality is, it’s both.

What I love is the feeling of pure electricity in my heart that is beginning to smother the feeling of loss. Do you feel it too?  Change is loss and the reflex is to be sad.  Yet, my heart is feeling the change in a new way.  My coat of parenthood fits a bit differently this Fall because I see the day when I shed it off for  “college and working kids” relationships which is different than day to day School-Age at home relationships.   As I reflect I realize the importance of being real, now.

I’ll tip my toes in the water of change and know I’ll dive in soon.

But not quite yet; there’s paperwork to turn in.