What If All Change Is Good?

When you are working in a fast paced growing company with goals and strategies guiding you rapidly,  you face daily change.

When you have 3 of 6 children graduating into new walks of life, and you see the world flying by at breakneck speed, you face core life change. The 1998 Easter photo below proves to me change is my reality.

 

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Change is good.  Change  is bad. Change is stressful.

What if All Change is Good?

I delved into an article this morning from ProjectGlobalAwakening.com.  In it , author Brandon West wrote about something that resonated with me.  He asked if I remembered jumping into the arms of my Mom or Dad when I was little and the trust I had that everything would be OK.  I was jumping into the air with no assurance I would not land on my head and yet I jumped with ease and joy.

West explains this jumping off and surrendering ourselves without fear as something we should do in every aspect of life – because All Change is Good.

Really? All Change IS Good?

You get demoted? That’s Good?

You don’t get the job of your dreams? That’s Good?

Your friend’s parents die? That’s Good?

As you move into a new job, new responsibilities, a demotion, your kids leaving home.  It’s All Good?

My brother John passed away at age 52 in a car accident.  No rhyme, no reason. No help for the heart to understand why this tragic change took place.  John had a deep personal Faith that ‘God is Good,  Always.’  He never questioned it.  I know, despite not having my big brother here physically, he is still guiding my life in his big brother way.  All Change IS Good.

Can we trust All Change IS Good? Can we?

This Easter Weekend has me knowing I was meant to reflect about the Goodness of Change.  When we close our eyes,  can we see ourselves as a child trusting others as we fly into the air and jump into their arms?  Can we hear ourselves  squeal as our Dad threw us up into the sky?

The joy of trusting that everything will be OK is here for the taking. I’m a very positive person, but lately change has left me feeling a bit melancholy.   And so I’m going to continue to ask the questions:

When did we stop jumping? What happened in life that change brought sadness or became something to fear instead of something to embrace?   Can we go  back to facing change with pure joy and knowledge that it will be GOOD?

Time to make some changes to make that happen.  Happy Easter everyone.

PS: Look again at Easter photo 1998. All change IS good!

This Rose Smells of GREAT Customer Service!

It begins with jewelry.  Jewelry is my friend and I like to keep mine in good shape all the while being a bit tough on my prime pieces.  When I began with Consumers Credit Union there was a tiny yellow house located near our office with a sign out front  – Rose Jewelers.

A smile as genuine as his service!
A smile as genuine as his service!

I walked into the jewelry store to meet Jim.  This was nearly 3 years ago and he was not feeling well.  Despite being under the weather, he treated me with kindness and I was amazed at his skills and his care (and his repair prices were right up my alley too!)

He asked about me, since I was a new face, and I explained I was the new Chief Marketing Officer of Consumers Credit Union.  Jim then beamed and said , “I was just thinking of switching to your bank, because I’m fed up with fees.”

I immediately took his card and said our business services team would be in touch.  Fast Forward 3 years and a few visits later  (Thanks hubby Rob for always keeping me in BLING) I stop by today to drop a few pieces off for repair.   Jim smiles and we chat a bit about vacation and how his life is going.  I thank him for his quick and painless service to my pocketbook.  He laughed and mentioned a woman who was in the month before and this is his story:

A woman came in to Rose Jewelers during a snow storm and  was charged $10.00 for a repair.   She pulled cash out of her pocket she was dismayed to only find $8.00 in her pocket.  She exclaimed, “Jim I know I had a $20!”  He said – no worries catch me next time and took the $8.00.     Last week the snow melted (finally) in Michigan.  Jim was walking to his truck after work and there on the ground was a $20.00 bill.   Jim went back into the store and called his customer to let her know he found her $20.00! He told her to come and get it! 

Once Jim told me this I grinned ear to ear.  I said, “Jim – that’s why you are such a valued member! You live and breath customer service – you are our member/owner and we thrive on your integrity!”

There are so many “Jim’s” out there!  To all of you who are touched by our member service teams every day, tell us your stories.  Let us know through Success@ConsumersCU.org how customer service has impacted your life or how YOU have made a difference in others lives.

We all can make someone’s day a bit brighter.  It may not be that exact day, it may be a month later when the snow melts , but we CAN brighten a person’s day just by taking that one extra step of servant leadership.